Refund Policy
At Trusted Paws UK, we aim to provide fair and transparent terms regarding payments, cancellations, and refunds for our training services. Please read this policy carefully before enrolling in a programme or making any payment.
🔁 General Policy
By enrolling in any training programme or purchasing services from Trusted Paws UK, you acknowledge and agree to the terms outlined in this Refund Policy.
Our services are delivered through a combination of personalised plans, live sessions, and structured guidance. As such, refunds are limited and granted only under specific circumstances.
💳 Setup Fee
Our one-time setup fee is non-refundable once your onboarding has begun. This fee covers administrative processing, training plan development, documentation, and access to starter resources.
📅 Programme Payments (Monthly or Full Payment)
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If you cancel before the first training session, a partial refund may be granted (excluding the non-refundable setup fee).
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After training has begun, monthly fees are non-refundable, even if sessions are missed or cancelled by the client.
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Clients paying in full for a multi-month programme may request a pro-rata refund only if withdrawal is due to a verified medical or emergency reason. Supporting documentation may be required.
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Missed sessions are not eligible for credit or refund unless cancelled by Trusted Paws UK.
🚫 Programme Cancellation by Us
Trusted Paws UK reserves the right to cancel a client’s participation in the programme if:
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False information is provided during enrolment
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The dog’s behaviour presents a safety risk
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The client fails to follow trainer guidance or programme requirements
In such cases, any refund is issued at our discretion and will exclude the setup fee and any sessions already delivered.
📥 How to Request a Refund
To request a refund or cancellation, please contact us in writing at:
📧 Email: trusted.paw.uk@gmail.com
Include your name, programme details, and reason for the request. All requests will be reviewed within 10 working days.
📢 Changes to This Policy
Trusted Paws UK reserves the right to update this Refund Policy at any time. Changes will be published on this page with an updated effective date. Your continued use of our services implies acceptance of the current version.